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Welcome to our interview series aimed at showing businesses how we work with clients. What better way to kick off our series with our main project manager? Today, we have the pleasure of speaking with Calvin Tan, who leads a team of software developers here at NCODE Consultant. Here’s what excites Calvin and his team about working on projects.

Software Development Team Roles and Responsibilities

Could you provide us with insights into the roles and responsibilities of your software development team, and how do they collaborate to deliver successful projects?

Generally, my role is that of a IT Project Manager. Our software development team, consists of a diverse group of professionals, each specialising in different areas of the development process to ensure comprehensive project coverage from conception to deployment. Our team typically includes roles such as Solution Architect, Software Developers / Engineers, Quality Assurance, DevOps Engineer and Servant Leaders – Project Managers, Scrum Masters and our Project Director and Chief Operation Officer.

Collaboration within our team is facilitated through various tools and practices. Our development team utilises version control systems like Git for Code Management, Project Management tools like Jira for tracking tasks and progress, and communication tools like Teams for daily interaction. We talk mostly about efficiency and hence, we cut down our hourly long regular status meetings to a short 15 minutes standup, focusing on blockers and problems. There are also various code reviews by the team working in groups. This builds a cohesive culture as a whole. 

Successful Software Solutions

As the Project Manager, what is your primary role in ensuring the successful delivery of software solutions to your clients?

We ensure that our software solutions are delivered successfully to our clients on time and within our clients expectations. 

  • Key focus on Planning & Scheduling: Clients need to know when they are coming in to perform some task to minimise delay)
  • Risk Management: They need to know what happens to mitigate risk if any.
  • Communication: Clients needs to always be in the know and where we are in the lifecycle of project.

There are many other steps but that does not equate to dropping them off. Every part is important to ensure success of the solution.

NCODE Consultant Software Development Process

From your perspective, how would you describe the process of software development, and what does it entail for businesses seeking solutions?

Software development is a comprehensive process that brings initial concepts, ideas, and business needs into functional and efficient software applications. It is a journey that involves different lifecycle stages. Each is critical for ensuring the final product aligns with the client’s objectives and market demands. My view is that the software development process can be described through the following phases:

Requirements Gathering and Analysis Designs Developments Testings Deployments Maintenance.

For businesses seeking software solutions, the above process offers a structured approach to addressing each organisation’s unique challenges and achieving their goals through technology. Between the business and the development team, there must be constant collaboration and discussion, ensuring that the final product is not just a piece of software, but a solution that drives value, improves efficiency, and supports the business’s strategic objectives.

Alternatively, there is always the Agile Approach that allows high level of flexibility and adaptability, accommodating changes in requirements or market conditions, ensuring that the software solution remains relevant and effective over time.

Key Qualities of the Ideal Software Partner

What are the key qualities or characteristics that businesses should look for when selecting a software solution partner like NCODE Consultant?

There are several key qualities and characteristics one should consider to ensure a fruitful partnership and successful project outcomes. One should look for SUCCESS:


  • [S]killset Expertise and Experience:
    Proven Track Records and Technical Skillsets
  • [U]nderstanding of Business Processes:
    Deep understanding of business flow
  • [C]ommitment to Quality:
    Delivering of expected ideas and business needs
  • [C]ollaborative Approach:
    We work as a partner relationship, rather than client-vendor transaction
  • [E]ffective Communication:
    Provide constant updates, responsive to queries and feedbacks
  • [S]upport and Maintenance:
    Post-deployment support and maintenance for the long-term success of software
  • [S]calability and Flexibility:
    Provides scalable and flexible solutions for ever changing needs

Examples of Solving Software Challenges

Can you share some examples of challenges that businesses may face during the software development process, and how you address these challenges?

These are some of the most common challenges that we face between partner businesses. Here’s how we tackle them collectively as a group:


  • Scope Creep:
    – Scope creep is when new requirements are added to a project without making any adjustments to time, budget, or resources, leading to delays and budget overruns.
    – We implement a strict change management processes to help manage scope creep. This requires evaluating the impact of any change request on the project’s scope, timeline, and budget, and then making informed decisions to proceed.
  • Misaligned Business Objective:
    – Disconnect between what the business needs and what the development team delivers.
    Regular communication and collaboration between Development Team and Clients are essential. – Utilising agile development methodologies can also ensure the project remains aligned with business objectives through iterative feedback and adjustments.
  • Resistance to Changes:
    – End-users may resist adopting the new software due to comfort with existing processes or queries about the new system’s benefits.
    – Engage users early in the development process to gather their input and ensure the solution meets their needs. Gain their confidence level early and give them a piece of mind that moving forward is the go-to way.

Skills of NCODE’s Software Developers for Successful Projects

What specific skills and expertise do your software developers have, and how does this contribute to the success of the projects you undertake?

There are 2 different categories of skills and expertise, first is “Hard Skills” and the second is “Soft Skills”. As a software development organisation, we are well-versed in various programming languages (C# and JavaScript), Database Management (MS SQL and PostgreSQL), Cloud Platforms (Microsoft Azure and Amazon AWS) and DevOps Practices (CI/CD pipeline).

Soft Skills include Problem-Solving, Team Collaboration, Adaptability, Attention to Detail, and Project Management. This is a non exhaustive list.

With a combination of both Hard and Soft Skills, our software development team not only ensures the successful delivery of complex software projects, but also drives innovation and continuous improvement. By aligning our expertise with the project’s goals and maintaining a client-focused approach, we’re able to deliver solutions that meet and exceed expectations.


    How NCODE Consultant Benefits Businesses

    How do you believe software solutions provided by NCODE Consultant can benefit businesses in today’s competitive landscape?

    Every business has their unique challenges. To address these unique challenges and opportunities businesses face in today’s competitive landscape, we will need to:

    Customising to fit specific needs
    Customisation ensures that the software not only addresses the current needs but also adaptable for future growth, providing a competitive edge by optimising operations, enhancing customer experiences, and enabling new business models.

    Increased Efficiency and Productivity
    By automating routine tasks and streamlining complex processes, software solutions can significantly increase efficiency and productivity. This allows businesses to allocate their resources more effectively, reduce human error, and focus on strategic initiatives that drive growth.

    Scalable solutions can handle increasing amounts of work and accommodate growth in users, data, or transaction volumes, ensuring that the technology evolves with the business concurrently.

    Enhanced Security
    Implementing security measures and compliance with industry standards protect businesses from data breaches and cyberattacks, safeguarding sensitive information and maintaining customer trust.

    Cost Savings in the Long Term
    Custom software development requires an upfront investment, however, it can lead to significant cost savings in the long run by reducing operational costs, minimising the need for manual intervention, and avoiding the expenses associated with off-the-shelf software adjustments.

    Effective Collaboration for Smooth Software Development Lifecycle

    What strategies does NCODE Consultant employ to ensure effective collaboration with clients throughout the software development lifecycle?

    Establish a clear communication channel is always a first and must have. We work with the clients on how we should communicate, how often, and what are the agendas in advance as much as possible. We engage with all stakeholders as often as possible especially in the start of the Project and provide Regular Feedback Session with the users. These sessions are crucial for addressing any concerns early on. 

    In addition, we provide Workshop and Training for users. This is because conducting workshops or training sessions for clients on the new system can help in smoothing the transition to the new software. This also provides an opportunity for feedback on usability and functionality from actual users.

    Lastly, there is Post-Deployment Support. Ensuring effective collaboration does not end with deployment. Offering post-deployment support and maintenance services helps in addressing any issues swiftly and maintains a positive, ongoing relationship with the client.

    Harness the Latest Technology with NCODE Consultant

    How does NCODE Consultant leverage technological advancements and trends to provide innovative solutions giving clients a competitive edge?

    With Continuous Learning and R&D, we ensure the team stays at the forefront of technology trends. This could involve dedicating resources to explore emerging technologies, attending industry conferences, participating in workshops, and engaging with the tech community. This knowledge is crucial for innovating and applying the latest technologies to solve clients’ business challenges.

    We leverage cloud platforms like Azure and AWS as it allows building of scalable, reliable, and cost-effective solutions. Cloud computing offers a range of services from infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS), which can be tailored to meet diverse client needs, ensuring agility and innovation.

    By adopting Agile methodologies and DevOps practices, we can accelerate the software development lifecycle, enabling rapid prototyping, testing, and deployment. This approach not only shortens the time to market but also ensures that the solutions are flexible and scalable, accommodating changes quickly in response to market dynamics or client feedback.
    By leveraging on some of these technological advancements and trends, NCODE Consultant positions itself and its clients at the cutting edge of innovation, delivering solutions that not only address current challenges but also anticipate future trends, ensuring long-term competitiveness and success.

    Stay Competitive with the NCODE Consultant Edge

    Thank you for sharing valuable insights about your role. For businesses seeking reliable, custom, cost-effective, and cutting-edge software solutions, we encourage you to explore the capabilities and expertise offered by NCODE Consultant. People like Calvin make NCODE Consultant one of the most trusted and leading software development companies to work with for 3 decades in Singapore!

    NCODE Consultant has been a trusted software development partner and IT consultancy for businesses of all sizes and industries since 1994. Our ethos of sincerity and loyalty enables customers to work with our dedicated team fully for their projects. We are ready to serve our customers with our qualified software specialists. Contact us or call us at (+65) 6282 6578 so for comfortable and cost-effective IT options to start your digital transformation journey. Our team has offices in Singapore, Malaysia, and India. You can also chat with us on Whatsapp (+65) 9735 0193.

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    In the rapidly evolving landscape of business and technology, organizations are continually reassessing their business models and operating models to stay ahead. The COVID-19 pandemic accelerated digital transformation efforts, propelling businesses to reshape their supply chains, business processes, and operating models. Data analytics and machine learning play pivotal roles in this journey, unlocking valuable insights and driving transformational change. Successful digital transformations are no longer just about adopting digital technology; they encompass holistic strategies that touch every aspect of how businesses operate. From improving customer experience to enabling remote work, businesses are leveraging digital transformation initiatives to align with evolving customer expectations.

    We know what it takes helping 300+ clients navigate their digital transformation journeys enhancing products and services. Learn more about how NCODE Consultant can help craft your digital transformation strategy. Speak to a software development expert to see how your business can achieve higher ROI with NCODE Consultant. You can also call us at (+65) 6282 6578 or get in touch with our dedicated team on Whatsapp.

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