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Discover the transformative power of DevOps for non-profit organizations. Learn how implementing DevOps practices can enhance efficiency, collaboration, and innovation, enabling non-profits to work smarter, achieve their missions more effectively, and make a greater impact in the communities they serve.

DevOps in the Public Sector

SMEs and corporations operating as non-profits need DevOps to help maximise their limited resources by streamlining development processes and accelerating service delivery, so teams can focus on their mission of serving communities. According to Amazon Web Services, DevOps is a set of practices that combines cultural philosophies, practices, and tools that aims to increase an organization’s ability to deliver applications and services at high velocity. It shortens the system’s development life cycle and provides continuous delivery with high software quality at a faster pace over organizations using traditional software development. DevOps helps organizations compete more effectively and better serve their customers.

The four main pillars of DevOps are collaboration, automation, data and metrics, and continuous improvement. Collaboration between developers and operations results in streamlined software life cycles. Automating repetitive tasks like builds, testing, releases and deployments improves productivity and reduces errors. Data collection and metrics provide visibility to identify bottlenecks to continuously improve processes, services and products.

Understanding DevOps

As a practice, DevOps focuses on continuous code deployment to ensure rapid, reliable and frequent delivery of new features and fixes to end users. It involves automating the process of software builds, testing and deployment, along with monitoring applications in production—this allows for faster and more reliable feedback on code changes. The DevOps life cycle shortens the traditional “waterfall” software development model by integrating development and operations teams and processes from the beginning of a project.

DevOps Life Cycle

What are the 8 steps of the DevOps life cycle? 


  1. Plan: In this initial stage, teams define the goals, requirements, and tasks for the upcoming development cycle. This involves gathering user requirements, prioritizing tasks, and creating a roadmap.
  2. Code: Development teams start writing code based on the requirements defined in the planning stage. They follow coding standards, use source control systems like Git, and collaborate effectively using tools like pull requests and code reviews.
  3. Build: Developers typically commit their code to a source control repository, triggering the build process. Automated build tools execute scripts to compile the code, run unit tests, and generate build outputs.
  4. Test: Automated testing is performed to validate the functionality, performance, and security of the application. This includes unit tests, integration tests, regression tests, and any other relevant tests. Test automation tools are often used to streamline this phase.
  5. Release: Once the code passes all tests and meets the quality criteria, it is ready for release. Continuous Deployment (CD) tools automate the deployment process, making it easier to push code changes into production or staging environments.
  6. Deploy: The application is deployed to the target environment, whether it’s a production server, a cloud platform, or a containerized environment. Infrastructure as Code (IaC) tools can automate the provisioning and configuration of infrastructure.
  7. Operate: Once the application is live, it needs to be monitored and maintained to ensure its availability, performance, and security. DevOps teams use monitoring tools to track metrics, detect issues, and respond to incidents in real-time.
  8. Monitor: Continuous monitoring of the application and infrastructure helps identify any issues or performance bottlenecks. This data is used to optimize the system and make informed decisions for future development cycles.

The chart above from NCODE Consultant illustrates the different phases as an operational model from initiation until completion as a continuous loop aimed at fostering collaboration and automation across development, IT operations, and quality assurance teams. DevOps is an iterative process, and teams continuously iterate on their processes, tools, and infrastructure to improve efficiency, quality, and collaboration. By following the DevOps life cycle, organizations can achieve faster time-to-market, higher quality software, and better alignment between development and operations teams.

DevOps Key Challenges and Solutions

Adopting DevOps comes with its own set of challenges for organisations, such as cultural change, which requires aligning goals and incentives of development and operations teams used to working independently. DevOps promotes a shared team culture of collaboration, communication and automation, denoting that a lack of skills in new technologies can also hinder DevOps adoption.

Organisations must upskill teams or hire new talent with DevOps expertise. Infrastructure complexity also poses deployment challenges, which DevOps solves through configuration management, immutable set-up and automation. Measurement and visibility gaps can be addressed through metrics collection and dashboarding across the development pipeline.

The Tools of DevOps

DevOps utilises various tools to automate and streamline each stage of the software development life cycle, from planning to monitoring, as highlighted below:

  • Planning tools like Jira and Azure DevOps help track requirements and issues
  • Version control systems such as Git are used for code management
  • Build tools like Maven and Gradle to compile source code into packages or binaries
  • Testing tools like Selenium and JUnit automate testing
  • Configuration management tools like Ansible, Chef and Puppet deploy code to environments
  • Containerisation platforms for instance Docker help package and deploy applications
  • Deployment pipelines like Jenkins automate builds, tests and deployments
  • Monitoring tools like Nagios and Prometheus track infrastructure and application performance

Without these DevOps tools, non-profits’ software development processes would be slower, more manual and less efficient. If you’re operating with a small team, they can find delivering value through their applications and services challenging.

Adopting and Accelerating DevOps in the Public Sector

Adopting DevOps in the public sector benefits non-profit organisations through faster delivery of services to citizens, improved reliability and reduced costs. The Volunteer Management System (VMS) has benefited the Majlis Ugama Jaijis in Singapore, the Islamic Religious Council of Singapore (MUIS). MUIS is a statutory board in Singapore responsible for overseeing and regulating Islamic religious matters in the country. It provides various services to the Muslim community, including halal certification, religious education, and guidance on Islamic practices. MUIS plays a significant role in promoting religious harmony and catering to the needs of the Muslim population in Singapore. The VMS enhanced MUIS’s ability to mobilize, organize, and support its volunteer workforce, ultimately strengthening its capacity to serve the Muslim community and promote Islamic values in Singapore.

The Helpliner Call Log System implemented by the Association of Women for Action and Research, AWARE Singapore, digitised manual call logs to improve response times and data analytics capabilities for their health hotline. AWARE is a leading advocacy organization working to end violence against women such as a sexual and domestic violence. Our Helpliner Call Log System enables AWARE to log all calls, have a call back scheduling system with easy follow-up, and a robust case management that’s easy to track and manage. AWARE can efficiently handle the reporting and analytics with flexible integration capabilities to synchronize other software and tools. Moreover, our system ensures privacy and protection of confidential caller information with built-in data security and privacy. It’s important to find a trusted software partner to protect your privacy and provide the support you need.

Lead the Way with NCODE Consultant

NCODE Consultant is a trusted technology partner for public sector organisations in Singapore, having successfully delivered numerous projects for government clients over 30 years. We ensure the best DevOps practices such as continuous integration/delivery, infrastructure as code and monitoring are followed to accelerate software delivery.

Non-profit organisations looking to enhance services through digital transformation can rely on NCODE’s proven track record of delivering innovative, secure and reliable solutions for the public sector. Contact us today to discuss how our DevOps methodology expertise and public sector experience can help enhance your services through digital solutions. We are your trusted IT consultant and software partner for nearly three decades with offices in Singapore, Malaysia, and India. You can also call us at (+65) 6282 6578 or chat with us on Whatsapp (+65) 9735 0193.

Other Software Solutions

Digital transformation case study and software solution graphic for Volunteer Management System for non-profit organization by Ncode Consultant, Singapore's top software / IT consultancy

Volunteer Management System

Develop a VMS to optimize the recruitment, engagement, and management of volunteers under the objectives of both the organization and its volunteers.

Digital transformation case study and software solution graphic for a Helpliner and Call Log System for non-profit organization by Ncode Consultant, Singapore's top software / IT consultancy

Helpliner and Call Log System

State-of-the-art Helpliner & Call Log System for streamlining helpline operations with the Organization’s mission in mind. 

In the rapidly evolving landscape of business and technology, organizations are continually reassessing their business models and operating models to stay ahead. The COVID-19 pandemic accelerated digital transformation efforts, propelling businesses to reshape their supply chains, business processes, and operating models. Data analytics and machine learning play pivotal roles in this journey, unlocking valuable insights and driving transformational change. Successful digital transformations are no longer just about adopting digital technology; they encompass holistic strategies that touch every aspect of how businesses operate. From improving customer experience to enabling remote work, businesses are leveraging digital transformation initiatives to align with evolving customer expectations.

We know what it takes helping 300+ clients navigate their digital transformation journeys enhancing products and services. Learn more about how NCODE Consultant can help craft your digital transformation strategy. Speak to a software development expert to see how your business can achieve higher ROI with NCODE Consultant. You can also call us at (+65) 6282 6578 or get in touch with our dedicated team on Whatsapp.

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